- Returns must be arranged for and the item shipped back within 3 days of receipt of merchandise.
- NO returns will be accepted without prior authorization.
- Contact Sweetheart Collectibles for returns and credit instructions: 800-931-1133
- We will gladly refund the purchase price if there is a significant error in the description of the item, upon return of the item.
- Any items returned must be received in new condition - in its original packaging including all accessories, tags, certificates, etc.
- Please ensure that the item you are returning is repackaged with all elements.
- If the return is due to a manufacturing defect, we will refund your entire purchase price and pay for the return shipping. Defective items may be returned for replacement or refund at Sweetheart Collectible’s discretion, as some items are limited.
- The buyer is responsible for any freight or shipping charges on returned merchandise For items with free shipping, our actual shipping cost will be deducted from the refund.
Returns and Exchanges
There are a few important things to keep in mind when returning a product you purchased.